Privacy Policy for LogLinx

1. Introduction

Welcome to LogLinx. We are committed to protecting the privacy and security of our users' personal data. This Privacy Policy explains how LogLinx Ltd. ("LogLinx", "we", "us", "our") collects, uses, discloses, and safeguards your personal information when you visit our website (https://www.loglinx.co.uk) and use our services, including our online marketplace for wood and log sales and our services platform for tree surgeons, woodworkers, and related professionals. By accessing or using our platform, you consent to the practices described in this Privacy Policy.

2. Data Controller

We act as the data controller for UK GDPR and other applicable data protection laws.

3. Information We Collect

We collect and process different types of information about you, which may include:

3.1. Personal Data You Provide

• Account Registration: name, email address, phone number, billing/shipping address, password.
• Service Provider Profiles: business name, address, professional qualifications, certifications, portfolio images, service radius, pricing details, and insurance information.
• Job Postings: job title, description, budget, location (postcode and geolocation), preferred dates, photos, and contact preferences.
• Communications: messages exchanged between users, customer support inquiries, feedback, and reviews.
• Payment Information: payment card details, bank account details, and transaction history. Payment data is processed via our payment processors (e.g., Stripe, PayPal) and is not stored on our servers.

3.2. Data Collected Automatically

• Usage Data: IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on pages, clickstream data, search queries.
• Device Information: device type, device identifiers, mobile carrier, language preferences, time zone.
• Location Data: approximate location inferred from an IP address or as provided by your device, and geolocation based on job or provider addresses.

3.3. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to collect information about your interactions with our website and to provide and improve our services. For details, please see our Cookie Policy.

3.4. Third-Party Data

We may receive information about you from third-party sources when you integrate external services or when we use third-party analytics, advertising, or marketing platforms (e.g., Google Analytics, Facebook Pixel).

4. How We Use Your Information

We use the collected data for various purposes, including:

4.1. To Provide and Maintain the Service

• Create and manage your account and profile.
• Enable you to buy wood and logs, post jobs, and book services.
• Process transactions and facilitate communication between buyers and sellers or job posters and service providers.

4.2. To Improve Our Platform

• Monitor and analyse usage and trends.
• Develop new features and functionality.
• Personalise your experience by recommending relevant products and services tailored to your needs.

4.3. To Communicate with You

• Send transactional emails, confirmations, updates, and security alerts.
• Respond to your requests, inquiries, and support messages.
• Notify you about changes to our policies, products, or services.

4.4. To Comply with Legal Obligations

• Maintain records for tax, audit, and compliance purposes.
• Detect, prevent, and address technical or security issues, fraud, or illegal activities.

4.5. For Marketing and Advertising

• With your consent, send promotional communications about our services or third-party offers.
• Serve targeted advertisements on our platform and third-party websites.

5. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

• Performance of a Contract: to fulfil our obligations under our Terms of Service and provide requested services.
• Legitimate Interests: to operate, maintain, and improve our platform, prevent fraud, and ensure security.
• Legal Compliance: to comply with legal obligations, such as record-keeping and tax requirements.
• Consent: for sending marketing communications and enabling certain personalised features, you may withdraw consent at any time.

6. Sharing Your Information

We may share your personal data with:

6.1. Service Providers and Partners

Payment processors, hosting providers, email delivery services, analytics, and marketing platforms.

6.2. Other Users

When you post a public job ad or create a service profile, related information (e.g., job title, location, provider ratings) is visible to other users.

6.3. Legal and Regulatory Authorities

To comply with court orders, law enforcement requests, or other legal obligations.

6.4. Business Transfers

In connection with a merger, acquisition, or sale of assets, we may transfer your information to the acquiring entity.

7. International Data Transfers

Your information may be transferred to and processed in countries outside the UK, including countries that may not provide the same level of data protection. We will implement appropriate safeguards, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office, to protect your data.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a more extended retention period is required or permitted by law. When data is no longer needed, we will securely delete or anonymize it.

9. Security Measures

We implement reasonable technical and organisational measures to protect your personal data, including:

• Encryption of data in transit using HTTPS/TLS.
• Encryption of sensitive data at rest.
• Access controls and authentication mechanisms.
• Regular security audits and vulnerability assessments.

However, no method of transmission or storage is entirely secure. We cannot guarantee the absolute security of your data.

10. Your Rights

Under UK GDPR, you have the following rights:

• Access: You can request a copy of the personal data we hold about you.
• Rectification: You can request correction of inaccurate or incomplete data.
• Erasure: You can request the deletion of your personal data, subject to legal obligations.
• Restriction: You can request a restriction of processing under certain circumstances.
• Portability: You can request the transfer of your data to another controller.
• Objection: You can object to processing based on legitimate interests or direct marketing.
• Withdraw Consent: You may withdraw your consent at any time without affecting processing based on consent before withdrawal.

To exercise these rights, please contact us at privacy@loglinx.co.uk. We will respond within one month or longer if the complexity requires additional time.

11. Cookies and Similar Technologies

We use cookies to enhance your experience and analyse site traffic. You can manage your cookie preferences through our Cookie Policy and your browser settings.

12. Children's Privacy

Our platform is not intended for users under the age of 16. We do not knowingly collect personal data from minors. If you believe we have collected data from someone under 16, please contact us to delete that information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the revised policy on our site and, if appropriate, sending an email notification. The "Last updated" date at the top reflects the effective date.

14. Contact Us

If you have questions, complaints, or requests regarding this Privacy Policy, please contact:

You may also complain with the UK Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.

Definitions

• "Personal Data": Any information relating to an identified or identifiable individual.
• "Processing": Any operation performed on personal data, such as collection, storage, use, disclosure, or deletion.
• "Data Controller": The entity that determines the purposes and means of processing personal data.
• "Data Processor": Any entity that processes personal data on behalf of the controller.